Outsourcing is kind of the dirty word in Information Technology (IT). At my last job, I have been around when there was some outsourcing talk. The whole situation was kind of funny, actually. Everyone was hollering and screaming that they didn't want it, because they thought they were going to lose their job. The best part was, they were just hiring the contractors to do the "dirty" work: installing new PC's and removing the old ones. This was the same work that no one else wanted to do. The contractors did come in for a little bit, and no one else lost their jobs.
Outsourcing isn't as bad as people think. A lot of times outsourcing winds up opening new jobs and opportunities. And a lot of times it gets rid of jobs that people don't want to do.
I have also been on the flip side, though. When I have to call technical support from a company that has outsourced their work. There can definitely be some communication "problems" that can make it difficult. I guess you win some, you lose some.
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